1. Ensure that all equipment are switched on and
properly connected to the power points.
2. Ensure that all equipment are correctly connected to
each other, no loose cable connections.
3. If you think your Internet connection is slow or
erratic, you may want to test your Internet speed at the
UniFi Speedtest first.
+ If the results return as normal, the problem may be
caused by the website or server you are accessing.
+ If the results return as unsatisfactory, call us
immediately for assistance.
Things you SHOULD NOT DO:
Do not carry out any of the following without any advice
from the TM UniFi Centre or TM Technicians:
1. Hard reset or reconfigure the following equipment:
+ Broadband Termination Unit (BTU)
+ Residential/Premise Gateway (RG/PG)
+ Set-Top-Box (STB)
2. Hard resetting the above equipment may cause service
interruption
3. Unplug or move existing wiring especially cables that
connect the Fibre Wall Socket (FWS) to the BTU and BTU
to the RG/BG.
UniFi Service Guide
The easy steps on knowing UniFi services.
1.
Residential Service Guide
2.
Business Service Guide
3.
MCMC Anti Spamming Toolkit
4.
MCMC Press Release Anti Spamming Toolkit
5.
Third Party E-mail Setting
6.
HyppTV Service Guide
7.
Set-Top-Box (STB) Self Installation Guide
UniFi Equipments User Manual
You may download the user manual as for your reference.
1.
Optical Network Unit.
2.
VDSL2 Modem.
3.
Residential @ Business Gateway.
4.
HyppTV Set-Top-Box (STB).
5.
Cordless / DECT Phone.
Wireless Technology - An Understanding
Enhance Your Wireless Coverage
Self Service Troubleshooting
CPE Warranty
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