Billing & Payment Guide

Billing and Payment Guide

This page is designed to help you to gain a better understanding on your UniFi bill.

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How to Make Payments?

PAYMENT CHANNELS	PAYMENT METHODS
myUniFi Online Customer Centre	1. All locally issued credit cards (VISA / MasterCard) 2. Autopay - All locally issued credit cards (VISA / MasterCard)
TMpoint	1. Payment KIOSK - Cash - All locally issued credit cards (VISA / MasterCard) 2. Over the counter - Cash - All locally issued credit cards (VISA / MasterCard) - Debit Card - Cheque - Bank Draft - Money Order (payable to Telekom Malaysia Berhad) 3. Autopay - All locally issued credit cards (VISA / MasterCard)
Telekom Authorised Dealer (TAD)	1. Over the counter - Cash - All locally issued credit cards (VISA / MasterCard)
Telekom Malaysia Berhad	1. Pay via Mail Cheque Mail a crossed cheque made payable to “Telekom Malaysia Berhad” enclosed with payment slip.Customers are not advised to mail cash payment. Please note that proof of postage is not proof of receipt. Payment should be addressed to: For PENINSULAR MALAYSIA: TELEKOM MALAYSIA BERHAD Peti Surat 13232 50804 Kuala Lumpur For SABAH (includes Wilayah Persekutuan Labuan): TMpoint Sadong Jaya Telekom Sales & Services Sdn Bhd 88672 Kota Kinabalu Sabah For SARAWAK: TMpoint Batu Lintang Telekom Sales & Services Sdn Bhd Jalan Batu Lintang 93200 Kuching, Sarawak
POS Malaysia Only at main outlets. Payment at POS Mini outlets are not available	1. Over the counter - Cash - All local banks' cheque 2. Online payment through POS Online (www.posonline.com.my) - All locally issued credit cards (VISA / MasterCard) - Current Account / Saving Account from the following banks: CIMB Bank, Public Bank Hong Leong Bank, EON Bank, Alliance Bank, Bank Islam, RHB Bank, Affin Bank, Al-Rajhi
Maybank Malaysia Berhad	1. Online payment through Maybank2u (www.maybank2u.com.my) - Credit Card issued locally by Maybank - Maybank Current Account / Saving Account 2. Automatic Teller Machine (ATM) - Maybank Current Account / Saving Account 3. Phone Banking - Credit Card issued locally by Maybank - Maybank Current Account / Saving Account
Bank Rakyat	1. Online payment through www.irakyat.com.my - Credit Card issued locally by Bank Rakyat - Bank Rakyat Current Account / Saving Account 2. Over the counter - Cash - Credit Card issued locally by Bank Rakyat - Bank Rakyat Debit Card Debit Card - debited from Bank Rakyat saving account 3. Automatic Teller Machine (ATM) - Bank Rakyat Current Account / Saving Account
MBF Cards (Malaysia)	1. Online payment through www.mbfcards.com - Credit Card issued locally by MBF Bank 2. Phone banking - Credit Card issued locally by MBF Bank
Bank Simpanan Nasional (BSN)	1. Over the counter - Cash - Credit Card issued locally by BSN - BSN Debit Card BSN Card - debited from BSN saving account 2. Automatic Teller Machine (ATM) - BSN Current Account / Saving Account
United Overseas Bank Malaysia (UOB)	1. Online payment through payonline.uob.com.my - Credit Card issued locally by UOB
RHB	1. Online payment through www.rhb.com.my - Credit Card issued locally by RHB - RHB Current Account / Saving Account 2. Automatic Teller Machine (ATM) - RHB Current Account / Saving Account
Ambank	1. Online payment through www.ambank.amonline.com.my - Credit Card issued locally by Ambank 2. Automatic Teller Machine (ATM) - RHB Current Account / Saving Account
Hong Leong Bank	1. Online payment through www.hlb.com.my - Credit Card issued locally by Hong Leong Bank - Hong Leong Bank Current Account / Saving Account
Public Bank	1. Online payment through www.PBebank.com.my - Credit Card issued locally by Public Bank - Public Bank Current Account / Saving Account 2. Automatic Teller Machine (ATM) - Public Bank Current Account / Saving Account 3. Phone Banking - Credit Card issued locally by Public Bank - Public Bank Current Account / Saving Account 4. Cash / Cheque Deposit Machine - Cash -Public Bank Cheque
Bank Muamalat	1. Online payment through www.muamalat.com.my - Credit Card issued locally by Bank Muamalat - Bank Muamalat Current Account / Saving Account

* Please note that the term locally issued means that the credit card is issued within Malaysia by a local bank.

Glossary

NO	TERMS	DEFINITIONS

1	Customer Name	Subscriber account owner name
2	Account Name	Bill generated date
3	Bill Date	Bill generated date
4	Payment Due Date	Last daye of payment
5	Bill No	Bill reference no
6	Deposit (RM)	Total amount deposited
7	One Time Charges	One-time imposed charges to customer
	Recurring Charge	Repeated monthly charges imposed on customer
	Usage Charges	Total customer service charge for the month
	Service Tax (5%)	Service tax imposed on total amount charged
8	Total Current Charges	Sum of current charges
9	Rounding Amount	Total rounded up to the nearest multiple of 5 sen
10	Total Amount for Current Month	Sum of this month current charges
11	Total Amount Outstanding	Amount carried forward from previous month charges
12	Total Amount to be Paid	Total that customer need to pay
13	Bill Message	Message to customer
14	Account No	Subscriber account reference no
	Bill No	Bill reference no
	Bill Date	Bill generated date
	Revenue Code	For TM internal reference
	Total Amount Due	Total that customer needs to pay
	Paid Amount	Amount customer paid
	Bank/Cheque No	Reference No. if customer pay using Bank/Cheque
15	Payments	List of location & amount of payment made
16	Credit Adjustment	Discount given by TM to customer
17	Debit Adjustment	Added charges to customer
18	Usage Statement	Summary description of usage charges
19	Service Tax (5%)	Service tax imposed on total amount charged
20	Account	The description for the one time and recurring charges associated with the account
21	Account No	Subscriber account reference no
22	Installation Fee	Charge for installation of service at customer home/office
	Paid Amount	Amount customer paid
	Activation Fee	Charge to start the service
	Paid Amount	Amount customer paid
23	Total	Total amount which may include the tax, one time and the recurring charges associated with the account
24	Service	This section is for the service. This section may include the description for the usage, one time, recurring charges and the tax associated with the corresponding service
25	HSI	Short form for ‘High Speed Internet
26	Service No.	The service number for the corresponding service
27	Subsection HSI	This subsection displays the detailed description of the recurring charges for the service
28	One Time Charges	This subsection displays the detailed description of the one time charges for the service
29	Total	The total amount which may include the tax, one time and recurring charges for the service
30	National	This section displays the detailed description of within Malaysia call to fixed lines and mobile lines
31	To Fixed	This subsection includes the detailed description about National call to fixed lines usage
32	To Mobile	This subsection includes the detailed description about National call to mobile lines usage
33	Special Number/Others	This section is for the Special Numbers / Others category. This section includes the usage category instead of the location field
34	Service Tax (5%)	This subsection displays the description of the tax charged on the usage charges of the service
35	Total	The total amount which may include the usage, one time, the recurring charges and the tax for the service
36	Statement of Account	This statement of account segment displays the details of previous Bills that are still outstanding. Among the details shown is, the Bill number, bill date, total paid, total adjustments and lastly total due. Addition to that, the statement of account segment shows the total outstanding amount due (Summary/ listing transactions over a given period)
37	Announcement	Message to customers
DEFINATION OF TERMS (not label)
1	Activation Fee	Charge to start the service
2	Adjustment (RM)	Add or minus charges
3	Amount (RM)	Charges customer need to pay
4	Bank/Cheque No	Reference No. if customer pay using Bank/Cheque
5	Credit Adjustment	Discount given by TM to customer
6	Current Charge	List of current charge to customer account
7	Customer Name	Owner of TM Service subscriber
8	Debit Adjustment	Added charges to customer
9	Deposit (RM)	Total amount deposited
10	Deposit 1st Bill	Deposit charge imposed to customer only in the 1st bill issued
11	Description	Information on charges imposed
12	Discount (RM)	Reduction in the usual price
13	Effective Date	When the charge will be impose
14	End Date	When the service stop
15	Gross (RM)	Charged amount before any discount
16	Installation Fee	Charge for installation of service at customer home/office
17	Item	List of charges/fees imposed on customer
18	Late Payment Charge – Month – Bill No.	Charge imposed to customer because of late payment for that particular month & bill no.
19	Old Account No	Previous TM Service subscriber account no
20	One Time Charges	Once imposed charges to customer
21	Outstanding (RM)	Amount customer not yet been paid
22	Paid Amount	Amount customer paid
23	Payment Due Date	Last date of payment
24	Payments	List of location & amount of payment made
25	Reconnection Fee	Charge imposed to connect back the service
25	Recurring Charge	Repeated monthly charges imposed on customer
26	Rounding Amount	Total rounded up to the nearest multiple of 5 sen
27	Stamp Duty	Tax that customer pay to the government
28	Start Date	When the start of the service
29	Statement Date	Date statement generated
30	Statement of Account	Summary/ listing transactions over a given period
31	Total Amount to be Paid	Total that customer need to pay
32	Total Amount Outstanding	Amount carry forward from previous month charges
33	Total Amount for Current Month	Sum of this month current charges
34	Total Taxable (RM)	Sum amount of tax being imposed
35	Usage Charges	Total customer service charge for the month
36	Usage Statement	Description of summary of usage charges

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